The CHIPS Direct Response Solution (DRS)

The CHIPS Direct Response Solution (DRS) packages make network issues a thing of the past. Three programs are available – Basic, Mainstream, and Premium – with coverage ranging from the essentials to the highest levels of system monitoring, response, and service, depending upon business demands.

DRS is cutting-edge technology that saves time and money by identifying exactly where the problems exist, providing remote resolution, and supporting organizational growth. DRS is a great next step for organizations to have a solid way to protect critical network devices. Custom-designed programs are available for business, non-profit, medical/dental, legal, and financial clients.

CHIPS offers quick response, seamless service, and expert intervention. All CHIPS services are professional and cost-effective, and include varying degrees of the following.

• Monitoring

• Maintenance

• Enhancements

• Analysis

• Tracking

• Reporting

• Optimization

Direct Response Solution – Basic Plan

This plan provides regular scheduled computer maintenance that minimizes system irregularities and boosts performance through these services.

• Passive monitoring and 24/7 cataloging

• Priority status with CHIPS

• Preventive maintenance with extensive verifications

• System optimization enhancement

• Unlimited non-technical and customer service help desk support

• Resource utilization tracking

• IT advising and technology recommendations

• Unlimited purchase support

Direct Response Solution – Mainstream

This plan provides all the features of the Basic Plan with these economical enhancements for the careful business owner.

• Priority Two response by an IT specialist

• Initial response to system irregularities

• Automated management scripting to boost system performance

• Discounted CHIPS labor rates

  • This reduced labor rate can be extended to employees as part of an employee benefit package.

• Supplemental discount on after-hours rates

• Backup software monitoring (as supported)

• Event log monitoring and notification

• Trending and performance analysis

Direct Response Solution – Premium
Virtual IT Department Plan

This comprehensive plan gives growing businesses all-encompassing, seamless service that includes protection modules and 24/7 support backed by Microsoft Certified System Engineers. The plan includes all the features of the Basic and Mainstream Plans, as well as the following.

• Priority One response by a network engineer

• Technician reactions with built-in labor allotments

• Additional discount on included hours, as well as discount pricing for protection modules

• Six-month review and strategic IT project analysis to support organizational growth and development

• Acceptable application review and verification

Contact CHIPS to discuss the Direct Response Solution for today's growing businesses and organizations.